Refund policy

Refunds and Returns

Most of our items are print-on-demand or custom made. Our goal is to go above and beyond pre-production and during production to (hopefully) ensure that we never need to have that conversation. Because of that, we do not offer refunds or returns. That being said, we will take ownership when and where it is appropriate. 

We ask that if you have any concerns or issues with an order, please reach out to discuss those concerns. We can be reached at Hello@InkBirdPrintStudio.com

Because so many of our items are made-to-order or made-when-you-order, we don't have space or resources to accept and store returns or backstock, and the likelihood of being able to resell them is low. We do our best to update our listings regularly so that you are well-informed on what you are purchasing to avoid confusion or disappointment. Please reach out and let us know about any issues with the quality of the items you purchased. 

Like most websites, by making a purchase from InkBird Print Studio, you are agreeing to this refund policy. It will be available to you via a link on the checkout footer, order review page, and also the menus on the website. 



Why don't you offer refunds or returns?
Great question. 

  • We do everything in our power to describe and photograph inventory accurately and honestly so that you are aware of the dimensions, material, and intended use cases of our items. 
  • We cannot control for differences in color specs between monitors or your mobile device.
  • Custom designed orders will not begin production until you, the customer, have received and given approval of all details about the process, materials to be used, a design proof, and the price. For certain custom items, the transaction and order details may be enough.
  • We personally check (and often photograph) every order for our records to ensure quality and correct quantities before packing things up to be shipped.
  • We would never intentionally send out a product that we did not consider to be a good representation of our growing business.

 

Promises we can make to you: 

  • We will communicate clearly and get approval before we produce a custom item so that everyone is on the same page and you know what to expect.
  • We will never intentionally send out a poor product.
  • We will take ownership when we are at fault. 
  • When and where we are able, we will be your advocate with shipping companies, and we will pursue and file claims for any damage that has occurred in transit.
  • We will pack everything securely.
  • We will send packages with a tracking number so you (and us!) know where the package is, and
  • We will take the time to thoughtfully and thoroughly reply to your concerns via email.


Requests we make of you, our customer:

  • Please remember that we are a small business and we are human beings.
    • By "we", I mean Claire and Chris! We are the actual human beings on the other end of your email.
  • Please reach out to us at Hello@InkBirdPrintStudio.com with any concerns and give us a chance to make it right.
  • Please understand that we do not own, work for, or have any control over USPS, UPS, FedEx or any other shipping company, the speed of their service, or your experience with their employees.
  • Please give us the benefit of doubt. We would never intentionally send out a product that we did not consider to be a good representation of our growing business, but we are human. Mistakes happen. We appreciate the opportunity to make it right.




My package was ruined in the mail!
Ugh, been there. We are happy to be your advocate in this situation, but we need a little help from you, first.

  • If you receive a package that looks like it has been damaged in the mail/shipping process, please take photographs of any damage to your package BEFORE you open it.
  • If something inside is damaged, please take photos of ALL of the merchandise inside. Without photos of the outside AND inside of the package, we may not be able to submit a claim for the value of the damaged merchandise.
  • If you open a damaged package and everything is intact, great! But please send us the photos of the damage to the package anyway so we can let the shipping company know what happened, and so we can consider if that shipping solution is the best choice for that item moving forward.
  • Please email all photos of any damage to a package and/or its contents to Hello@InkBirdPrintStudio.com along with your order info.